PRIVACY AND SECURITY POLICY

All services provided in our store and on the website www.sarayottoman.com are owned and operated by LUKS EVIM HEDIYELIK ESYA SAN. LTD. STI., which is registered to our company.

Our company may collect personal data for various purposes. Below are the ways in which personal data is collected, and how this data is protected and secured.

Members provide certain personal information about themselves (such as name, company information, phone number, address, or email address) through filling out various forms and surveys on our membership or store. This information is collected by our store as it is necessary for the nature of the business.

Our company may periodically send campaign information, news about new products, and promotional offers to its customers and members. Members have the choice to opt-in or opt-out of receiving such information when they sign up, and can change this selection in the account settings section after logging in, or by using the notification link in the information messages they receive.

The personal information electronically transmitted to our store by our members during the confirmation process conducted through our store or via email will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" we have made with our members.

To identify system-related issues and quickly resolve any problems or disputes that may arise related to the services provided, our company records and uses the IP address of its members. IP addresses can also be used to identify users in a general sense and collect comprehensive demographic information.

Our company may use the requested information for direct marketing purposes by itself or by the persons or entities with whom it collaborates, outside the purposes and scope determined by the Membership Agreement. Personal information may also be used to contact the user if necessary. The information requested by our company, the information provided by the user, or the information related to the transactions made through our store may be used by our company and the persons or entities with whom it collaborates for various statistical evaluations, database creation, and market research purposes outside the purposes and scope determined by the "Membership Agreement," without disclosing the identity of our members.

Our company is committed to keeping confidential information strictly private and confidential, treating it as an obligation of confidentiality, and taking all necessary measures and care to ensure and maintain confidentiality, prevent the disclosure of confidential information, either in whole or in part, to the public domain or unauthorized use or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our online stores. Your credit card information is not stored in our system in any way.

There are two things you need to pay attention to in order to understand that you are on a secure site when entering the transaction process. One is a key or lock icon located at the bottom of your browser. This indicates that you are on a secure web page and all your information is protected by encryption. This information is only used during the sales process and according to the instructions you give. During the shopping process, the credit card information used is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the card's availability is confirmed, the shopping continues. Since no information about the card can be viewed or recorded by us, the risk of third parties accessing this information under any circumstances is prevented.

The reliability of payment/invoice/delivery address information for orders placed with credit card online is monitored by our company to prevent Credit Card Fraud. Therefore, for first-time customers placing orders from our shopping sites, the accuracy of their financial and address/phone information must be confirmed first before their orders can proceed to the supply and delivery stage. If necessary, the credit card holder may be contacted or the relevant bank may be contacted to verify the accuracy of the information.

All the information you provide when registering is accessible only by you, and you can also modify it. If you keep your login information secure, it is not possible for others to access your information or change it. For this purpose, during the membership process, you will be in a 128-bit SSL security area. This system is an internationally unbreakable encryption standard.

Internet shopping sites that have a customer service hotline or support center and clearly stated address and phone information are increasingly preferred today. With this, you can get detailed information on all the issues that concern you and obtain more reliable information about the reliability of the company that provides online shopping services.

Note: We advise paying attention to the presence of the company's address and phone number on internet shopping websites. If you are going to shop, make sure to take note of all the phone/address information for the store where you purchased the product before making the purchase. If you don't trust the store, call to confirm before shopping. All of our online shopping websites belonging to our company indicate all information about our company and its location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Your identity and credit card information sent to us via mail-order method will be kept confidential by our company according to the principle of privacy. These details are kept for 60 days in case of possible credit card charge disputes with the bank, and then destroyed. If any amount other than the approved mail-order form fee is deducted from your card for the cost of the products you ordered, you can naturally object to the bank and prevent the payment of that amount, so there is no risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites within the website. Our company is not responsible for the privacy practices and contents of the sites accessed through these links. Advertisements published on our website are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement apply only to our store's usage and do not cover third-party websites.

EXCEPTIONAL CASES

In limited cases listed below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy". These cases are limited in number and include complying with mandatory legal rules such as laws, decrees with the force of law, regulations, etc. issued by authorized legal authorities;

To comply with the obligations arising from the "Membership Agreement" and other agreements that our store has entered into with users and to put them into practice;

Request for information about users in the context of an investigation or inquiry carried out by authorized administrative and judicial authorities in accordance with the procedure;

Instances where it is necessary to provide information to protect the rights or safety of users.

Email Security

Please do not write your credit card number or passwords in any emails you send to our Customer Service regarding any of your orders. The information in emails can be viewed by third parties. Our company cannot guarantee the security of the information transmitted in your emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users who visit our store and use the website by using a technical communication file (cookie). The mentioned technical communication files are small text files sent by an internet site to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the internet by storing information about the site's status and preferences.

The technical communication file (Cookie) may be used by our company to obtain information about the users who visit our store and their use of the website. The mentioned technical communication files are small text files that are sent by an internet site to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the internet by storing status and preference information about the site. It also helps to obtain statistical information about how many people visit the site, how many times a person visits the site and how long they stay on the site, and to generate dynamically customized advertisements and content for users' special designed pages. The technical communication file is not designed to obtain data or any other personal information from your main memory or email. Most browsers are designed to accept technical communication files, but users can change their settings to prevent them from receiving technical communication files or to receive a warning when a technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing them on the website or by sending an email to users or by publishing them on the website. If the provisions of the Privacy Policy change, they will take effect on the date of publication.

You can send an email to [email protected] for any questions and suggestions regarding our Privacy Policy. You can also contact us through the following contact information belonging to our company.

Company Title: LUKS EVIM HEDIYELIK ESYA SAN LTD. STI.

Adres: RUSTEMPASA NEIGHBORHOOD SAKA MEHMET STREET NO:4/A DERNEK HAN EMINONU-FATIH/ISTANBUL

E-mail: [email protected]

Phone: +90(552) 350 88 72